What would you consider value for money from your Distribution Network Operator?

Share What would you consider value for money from your Distribution Network Operator? on Facebook Share What would you consider value for money from your Distribution Network Operator? on Twitter Share What would you consider value for money from your Distribution Network Operator? on Linkedin Email What would you consider value for money from your Distribution Network Operator? link

We are responsible for delivering electricity to 7.9 million customers in the UK and committed to investing around £1 billion on our network annually.


The distribution service makes up around 17% of an average customer's electricity bill which is around £100 a year or 27p a day.

For 27p a day, in 2017/18 WPD customers received:

  • Highest customer satisfaction in the industry - for the 7th consecutive year
  • Number one for stakeholder engagement - for the 7th consecutive year
  • Better than target network performance - on average customers have a power cut once in 2 years, for 26 minutes
  • Better than target for connection time to quote and time to connect - small schemes receive a quote in 8 days and generally connected in 42 days
  • Transition to a Distributed System Operator is underway
  • WPD supported 15,229 fuel poor customers to save over £5.4 million a year


What we want to know from you is do you think we deliver value for money?

We are responsible for delivering electricity to 7.9 million customers in the UK and committed to investing around £1 billion on our network annually.


The distribution service makes up around 17% of an average customer's electricity bill which is around £100 a year or 27p a day.

For 27p a day, in 2017/18 WPD customers received:

  • Highest customer satisfaction in the industry - for the 7th consecutive year
  • Number one for stakeholder engagement - for the 7th consecutive year
  • Better than target network performance - on average customers have a power cut once in 2 years, for 26 minutes
  • Better than target for connection time to quote and time to connect - small schemes receive a quote in 8 days and generally connected in 42 days
  • Transition to a Distributed System Operator is underway
  • WPD supported 15,229 fuel poor customers to save over £5.4 million a year


What we want to know from you is do you think we deliver value for money?

  • Share Do we provide good value for money? on Facebook Share Do we provide good value for money? on Twitter Share Do we provide good value for money? on Linkedin Email Do we provide good value for money? link

    Do we provide good value for money?

    over 4 years ago

    Let us know your ideas on how we can improve our service - giving you the best value for money in the industry. 

    To add your idea
    Sign In
    Start by submitting an idea
Page last updated: 30 Oct 2019, 10:42 AM